Jelly life Privacy Policy – Your data is fully protected

1Introduction

Jelly life (jellylife.ws) is fully committed to protecting its users' privacy. When you use our website or mobile app, some information naturally comes our way. This Privacy Policy explains what types of data we collect, why we collect it, and how it is used and kept secure.

By creating an account or using our services on jelly life, you agree to this Privacy Policy. The policy may be updated from time to time, so we recommend revisiting this page periodically.

2What Information We Collect

Jelly life collects user information through various methods. Full details are provided below:

Information provided at registration:

• Full Name & Date of Birth
• Email address and mobile number
• Home Address
• National ID or Passport Number (for KYC verification)
• Preferred payment method and related details

Automatically collected data:

3How your information is used

Jelly life uses your information only for specific, lawful purposes. We never use your data beyond what is necessary.

• Account Management: To create, verify, and keep your account secure.
• Service provision: For betting, payment processing, and bonus distribution.
• Customer Support: To resolve your queries and issues.
• Security & Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Legal obligations: To meet regulatory authority requirements.
• Service Improvement: To analyse data and improve the user experience.
• Promotional Communications: To send you offers and updates with your consent. You can unsubscribe at any time.

4How we protect your data

Jelly life protects your privacy using internationally recognised security standards. Our security layers include:

• SSL/TLS Encryption: All data transmitted on the website and app is fully encrypted.
• Two-Factor Authentication (2FA): Extra layer of security at login.
• Firewall & Intrusion Detection: Active monitoring systems in place for server protection.
• Regular Security Audits: Periodic penetration testing by third parties.
• Limited Access: Only authorised personnel have access to the information they need.

No platform can guarantee 100% security on the internet. Should a security incident occur, we will promptly notify affected users and take all necessary measures.

5Cookies and tracking technologies

The jelly life website and app use cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.

You can disable cookies from your browser settings at any time. However, this may affect some features of the platform.

6Sharing Data with Third Parties

Jelly life may share information with specific third parties under limited circumstances and strict contractual agreements:

• Payment Provider: Only the information strictly necessary for processing transactions.
• KYC Verification Service: Trusted third parties for identity verification.
• Law enforcement agencies: In response to legal directives or valid lawful requests.
• Regulatory Authority: Reports required to maintain licensing.

7Your Privacy Rights

As a jelly life user, you have the following rights. To exercise any of these rights, please contact our support team:

We aim to respond to all requests within 30 days of receipt. Complex requests may take longer, but you will be notified accordingly.

8How Long We Retain Your Data

Jelly life does not retain your data beyond what is necessary. Different retention policies apply to different types of information:

• Account Information: At least 5 years after account closure (for legal compliance).
• Financial transaction records: Minimum 7 years (regulatory requirement).
• KYC Documents: 5years after the relationship ends.
• Communication History: Up to 2 years from last contact.
• Log Files: From 90 days up to 1 year.

Once the designated retention period has ended, data is securely deleted or anonymized.

9Protection of Minors' Privacy

Jelly life strictly does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.

If we discover that a minor has created an account, it will be immediately closed and all collected data deleted. If you believe your child has accessed our platform, please contact us without delay.

10Privacy Policy Changes

Jelly life reserves the right to update this Privacy Policy when necessary. In the event of significant changes, we will:

• We will post a notice on the website's homepage.
• We will notify you of any changes via your registered email.
• We will update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes will be considered your acceptance of the updated Privacy Policy.

11Contact Us

For any questions, concerns, or data-related requests regarding this Privacy Policy, please reach us through any of the channels below:

• Email: privacy@jellylife.ws
• General Support: support@jellylife.ws
• Live Chat: Chat with us in Bengali directly on the website.
• Hours: 24/7, 7 days a week